Hacking IVR

When you call an 800 number these days, chances are pretty good you’ll get an Interactive Voice Response (IVR) system. You know, those annoying automata that say, “For [insert thing you couldn’t possibly give a crap about], press 1.” God, I hate those things. Back in August, I blogged about one potential way around them: calling the sales number.

But here’s something even better. It turns out that, on many of these systems, you can skip all the pre-recorded crap and get right to an actual human person. Of course, there’s a catch: you have to know the secret code.

Hah! The internet eats problems like this for breakfast.

Check out Paul English’s killer cheat-sheet, which contains the magic key sequences you can use to end-run around the automated phone systems for over 100 companies.

(Found via digg)


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